Comments & Complaints
If you have a comment or complaint about the care we offer please let us know. We want to improve services and are willing to change for the better.
Any comments or complaints are to be addressed to the Practice Manager in the first instance,(Rita Taylor Patient Experience Manager or email Rita.Taylor@GP-B85062.nhs.uk) and we will try to deal swiftly with any problems that occur, using our Practice Complaints Procedure.
Any compliments will be gratefully received.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.
You may also approach PALS for help or advice;
For questions, complaints about a GP surgery – you can speak to NHS England on 03003 112233 or Email: firstname.lastname@example.org in case of a complaint
For questions, comments or complaints about either HRI or CRH – patients should call the CHFT PALS line on: 0800 013 0018 or email: email@example.com
For questions, comments or complaints about an Individual Funding Request or the commissioning of a health service patients can call Greater Huddersfield CCG on: 01484 464222 or email firstname.lastname@example.org