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Noticeboard

Play Safe, Stay Safe

The University Health Centre has been successful in securing some funding from The Queens Nursing Institute to help raise awareness of Men’s Sexual health. The project aims to deliver sexual health screening via drop in clinics in the Student union Advice Centre and through self-screening packs which will be available around the University of Huddersfield and The University Health Centre.

The Queens Nursing Institute is a registered charity dedicated to improving the nursing care of people in the home and community and will be supporting this year long project. 

For more information click here.


Advance Notice - Car Parking

We would like to inform you that a new Automatic Number Plate Recognition camera controlled car park management system will be in place from April 2017. 

Patients and visitors must enter their full, correct vehicle registration into the terminal at reception to be entitled to up to 1 hour free parking whilst in the Health Centre ONLY. Blue badge holders - all terms and conditions apply. Failure to comply with the terms and conditions will result in a parking charge of £70. We are unable to rescind any parking tickets issued. 

If you are going to be at the Health Centre for more than one hour please inform reception. 


Bank Holiday Closure

The Health Centre will be closed on Friday 14th April 2017 and Monday 17th April 2017. If you require urgent care that cannot wait to reopen please ring the NHS urgent care line on 111. Please be aware that this line can sometimes be very busy but your call will always be answered. The 111 line is free from landlines and mobile phones in the UK. If you feel your problem is an emergency then you may wish to call 999.

The Health Centre will reopen at 8:15am on Tuesday 18th April 2017 as normal. 


Contraception and Sexual Health Clinic (CASH)

From Monday 16th January 2017, the University Health Centre will be offering a drop in Contraception and Sexual Health Clinic (CASH) from 9:30am to 11:30am daily. ‘Pills’, ‘morning after’ pill, condoms, STI screening for both male and female patients. You do not need to book an appointment for this - just turn up! 

Please note pre-bookable CASH clinic appointments will be available daily from 8:30am to 9:30am. 

*This service is for registered patients only*

stockxpertcom_id20808191_size0Comments & Complaints

If you have a comment or complaint about the care we offer please let us know. We want to improve services and are willing to change for the better.

Any comments or complaints are to be addressed to the Practice Manager in the first instance,(Janet Hallam Practice Manager or email Janet.Hallam@GP-B85062.nhs.uk) and we will try to deal swiftly with any problems that occur, using our Practice Complaints Procedure.

Any compliments will be gratefully received.

Complaints Leaflet


The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

You may also approach PALS for help or advice;

For questions, complaints about a GP surgery – you can speak to NHS England on 03003 112233 or Email: england.contactus@nhs.net in case of a complaint

For questions, comments or complaints about either HRI or CRH – patients should call the CHFT PALS line on: 0800 013 0018 or email: mpatientadvice@cht.nhs.uk

For questions, comments or complaints about an Individual Funding Request or the commissioning of a health service patients can call Greater Huddersfield CCG on: 01484 464222 or email contactus@greaterhuddersfieldccg.nhs.uk

 
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