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Help Is Only A Call Away ...

999 and A&E Departments are for life threatening emergencies. For everything else call 111 for free, 24/7. Trained staff can give you immediate health advice and direct you to the right care in your area. 

Choose well and help ease the pressure on NHS services this winter!


Extended Access to GP services-Kirklees Survey 

NHS Greater Huddersfield and NHS North Kirklees Clinical Commissioning Groups (CCGs) want to improve the healthcare available to people living in the Kirklees area. They have been given extra funding to improve access to GP services by ensuring that more appointments are available during the early morning, evening and at weekends. This may not be in your local surgery, but would be offered at another location. To help them develop their plans for increasing the number of appointments, they'd like to hear your views. Please take a few minutes to complete a short questionnaire by clicking here

Your feedback will be used by each CCG to help develop services within their own area to meet the needs of the local population. If you would like more information visit www.greaterhuddersfieldccg.nhs.uk or www.northkirkleesccg.nhs.uk


Have You Had Your Meningitis ACWY Vaccine Before Coming To University?

YES - If the answer is YES brilliant, the vaccine will protect you against some of the most common causes of bacterial meningitis in the UK. (You still need to register with us as you never know when you might need us). 

NO - If the answer is NO, you need to get it NOW! Please come to the health centre to register and if you are under the age of 25 ask for your Meningitis ACWY vaccine. 

Make sure you know the signs and symptoms of Meningitis and Septicaemia as vaccines don't protect you against all types! For more information visit: https://www.meningitisnow.org/


stockxpertcom_id20808191_size0Comments & Complaints

If you have a comment or complaint about the care we offer please let us know. We want to improve services and are willing to change for the better.

Any comments or complaints are to be addressed to the Practice Manager in the first instance,(Rita Taylor Patient Experience Manager or email Rita.Taylor@GP-B85062.nhs.uk) and we will try to deal swiftly with any problems that occur, using our Practice Complaints Procedure.

Any compliments will be gratefully received.

Complaints Leaflet


The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

You may also approach PALS for help or advice;

For questions, complaints about a GP surgery – you can speak to NHS England on 03003 112233 or Email: england.contactus@nhs.net in case of a complaint

For questions, comments or complaints about either HRI or CRH – patients should call the CHFT PALS line on: 0800 013 0018 or email: mpatientadvice@cht.nhs.uk

For questions, comments or complaints about an Individual Funding Request or the commissioning of a health service patients can call Greater Huddersfield CCG on: 01484 464222 or email contactus@greaterhuddersfieldccg.nhs.uk

 
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